Return, Refund & Cancellation Policy

Effective October 1, 2026

At The Himalayan Cave, we carefully reserve appointment times for each guest and thoughtfully select the products offered through our spa. Please review the following policies before completing your purchase or booking.

Retail Products — All Sales Final

All retail product sales are final.

We do not accept returns or exchanges and do not provide refunds for retail merchandise purchased online or in person.

Please review your items carefully before completing your purchase.

If you receive an item that is damaged, defective, or different from what you ordered, please contact The Himalayan Cave promptly so we can review the issue and determine the appropriate resolution.

Nothing in this policy limits any rights or remedies available to you under applicable Ohio or federal law.

Appointment Cancellations

Your appointment time is reserved specifically for you.

We require at least 24 hours' notice to cancel or reschedule an appointment without penalty.

Cancellations Made 24 Hours or More in Advance

Appointments canceled or rescheduled at least 24 hours before the scheduled appointment start time may be changed without a late-cancellation charge.

Any prepaid amount, service credit, package credit, or membership benefit will be handled according to the terms applicable to that purchase.

Cancellations Made Less Than 24 Hours in Advance

Appointments canceled or rescheduled less than 24 hours before the scheduled appointment time are considered late cancellations.

Late cancellations may result in:

• A charge of up to 50% of the scheduled service price;

• Forfeiture of a prepaid appointment;

• Forfeiture of a package or service credit; or

• The applicable membership session or benefit being considered used.

No-Shows

Guests who do not arrive for their scheduled appointment and have not canceled at least 24 hours in advance will be considered a no-show.

No-shows may be charged up to 100% of the scheduled service price.

If the appointment was booked using a prepaid service, package credit, promotional credit, or membership benefit, that session or credit may be considered used.

Late Arrivals

We encourage guests to arrive on time so they can enjoy their complete experience.

If you arrive late, your session may need to be shortened to avoid disrupting appointments scheduled after yours.

The full scheduled appointment price may still apply.

If your late arrival prevents us from reasonably or safely providing the scheduled service, the appointment may be treated as a late cancellation.

Completed Services

Services that have already been provided or substantially performed are non-refundable, except when a refund or other remedy is required by applicable law.

Individual experiences and results may vary. Dissatisfaction with subjective or individual results does not automatically create a right to a refund.

Memberships, Packages & Prepaid Services

Memberships, packages, prepaid services, gift certificates, and promotional offers may be subject to additional terms disclosed at the time of purchase.

Membership appointments canceled with less than 24 hours' notice or missed without notice may result in the applicable membership session being considered used.

Recurring memberships are also subject to the Membership Terms & Conditions provided when the membership is purchased.

Where Ohio or federal law provides a statutory cancellation or refund right, those rights take precedence over this policy.

Emergencies & Exceptional Circumstances

We understand that emergencies and unexpected circumstances happen.

The Himalayan Cave may, at its discretion, waive a late-cancellation or no-show charge when circumstances reasonably warrant an exception.

An exception granted on one occasion does not modify this policy for future appointments.

How to Cancel or Reschedule

Appointments should be canceled or rescheduled through our online booking system or by contacting The Himalayan Cave.

To avoid a cancellation charge, notice must be received at least 24 hours before your scheduled appointment start time.

Agreement to This Policy

By placing an order, purchasing a service, purchasing a membership or package, or booking an appointment with The Himalayan Cave, you acknowledge that you have had the opportunity to review and agree to this Return, Refund & Cancellation Policy.

Quick Policy Summary

Retail Products: All sales are final. No returns or exchanges.

Appointments: At least 24 hours' notice is required to cancel or reschedule without penalty.

Late Cancellation: Less than 24 hours' notice may result in a charge of up to 50% of the scheduled service price or forfeiture of the applicable session or credit.

No-Show: May result in a charge of up to 100% of the scheduled service price or forfeiture of the applicable session or credit.

Membership Sessions: Late cancellations and no-shows may result in the reserved session being considered used.

The Himalayan Cave LLC
Mentor, Ohio